| Interactive Voice Response Systems |
Nowadays technology is so advanced that people would like different devices to inter operate. One such usage is that of the computer and telephone. What happens here is the human being call to a number that connects to the computer on the other remote site. Now the computer will be loaded with the software that will make it to respond to certain defined set of voice or touch tones requests made by the person. This situation is called Interactive Voice Response System.
The computer upon receiving voice or touch-tone
requests, it converts them into text. After that the response will be
given in the form of voice. There will be interaction between the two
until one party hangs. The advantage of this technology is that it
eliminates human-to-human interaction when requesting service. Again since
telephones are widely used, services will be easily available. This is
another form of web, but in this case voice
web.
This technology can be used in so many ways including these fields:
 Online voting |
| Competitions |
| Call centers |
| Online booking |
| Tele banking |
| Weather News |
| Sports News |
| News in general |
| Information
dissemination |