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Systems Support

Support and Help Desk Affortech can operate as Information Technology department for local businesses or organizations that do not have need or cannot afford full-time paid IT staff. Like an internal IT organization, we can design, build, and maintain the software and hardware needs of your company. We can perform service and maintenance of hardware or network problems. Also, we offer hardware maintenance contracts that cover any hardware failure or malfunction for a set fee. The work and equipment necessary to fix the problem are covered by the agreement. For software support, Affortech provides both telephone and Internet Helpdesk for the small to medium size organizations. Our Helpdesk allows various individuals within the organization to seek support on standard software packages and predefined specialized software. We can fix problems whilst demonstrating a solution to minimize recurrence of same problem. We can also track problems and recommend training for staff and/or changes to the software packages offered. Hardware Service and Repairs We offer service both onsite and at our offices. Service is available during regular business hours, or we are able to arrange service at other times by appointment. We will service and repair all makes and models of computer equipment and custom built computers. Affortech’s technicians possess over 5 years experience in computer equipment servicing and repairs and have expertise in various computer equipment makes and models.